Patient Reports of Preventable Problems and Harms in Primary Health Care
Ann Fam Med Kuzel et al.
2: 333
The Article in Brief
Thirty-eight patients were interviewed about problems they experienced in the primary care office setting. Most of the problems they identified related to difficulties in their relationships with doctors or others in the medical office (for example, many felt that they were treated with disrespect or insensitivity), or problems in getting access to the doctor or the office (such as delays in getting appointments or long waiting times). Patients described more psychological and emotional harms than physical harms.
