Thematic Analysis of Patient Feedback
| Theme | Examples |
|---|---|
| What if anything did you like about the questionnaire? | |
| Easy to use | “Easy to follow. Didn’t take very long. Very easy to use” (Patient [P]016). |
| “That I can answer quickly and directly” (P056)! | |
| “Easy to use and understand. Not very time consuming” (P048) | |
| Helpful for doctor and for doctor-patient relationship | “It seems quite personal, which is always good for a doctor-patient relationship” (P028). |
| “Could be honest about things might not want to say to the doctor” (P087). | |
| “Using the iPad is not as (potentially) intimidating as talking to someone face to face regarding personal mental health/abuse” (P062). | |
| “Raising few issues which not necessarily discussed in normal consultation—opens the door to discussions with doctor” (P031). | |
| Liked nature of the questions | “It asked questions about abuse. I think this is an easier way to let the doctor know if something is wrong at home. Very simple but effective” (P073). |
| “It asks a lot of different questions about life” (P025). | |
| “Clearly aimed at identifying lifestyle issues” (P096). | |
| Good use of waiting time | “The questions before entering doctors” (P073). |
| “Feels effective to collect data while waiting” (P061). | |
| Helps self-reflection | “Interesting. Good to have a look at self” (P109). |
| Is there anything you think could be improved? | |
| Nature of the questions | “The options are slightly limiting” (P021). |
| “Not sure people with problems would give truthful answers. Possible rephrase questions to be a little more subtle” (P096). | |
| “No grey areas. My circumstances aren’t the ‘norm’—I’m a victim of bizarre circumstances therefore needed other options apart from yes/no” (P038). | |
| Additional questions | “Could ask a question about sexual problems/issues” (P081). |
| “More questions on lifestyle, exercise, diet” (P017). | |
| “Could have provided an ‘other’ option to provide comments as some of the answers available weren’t suited to how I wanted to respond” (P014). | |
| Issues about the iPad | “Fragility, could have handles” (P037). |
| “Offer pen/paper multi choice” (P085). | |
| “Cleaning the iPad—lots of fingerprints” (P047). | |
| Do you think this is an appropriate thing for your doctor to offer? | |
| People may be more forth-coming on iPad | “Maybe get better feedback from questionnaire than patient telling doctor” (P029). |
| “Because you don’t have to answer the questions to them directly” (P042). | |
| “Sometimes in certain circumstances the person may not answer the questions truthfully if asked in person” (P108). | |
| Efficient way of doctor finding out about patient | “Because you may pick up problems/potential problems that the patient may not have brought up” (P102)! |
| “It takes less work off them but gives them a good understanding of each patient” (P104). | |
| “Because it’s a record of your well-being/shows they actually care (P015). | |
| “Self-screening, prior to appointment—great idea” (P009). | |
| Privacy and security concerns | “I don’t like the idea of the answers being on record for anyone to see, eg, insurance companies” (P078). |
| “Because it’s done online it may not be secure” (P018). | |
| Invasive questions | “Was invasive and was not particularly comfortable doing it. Not what I came in for” (P020). |