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Research ArticleOriginal Research

Exploring the Patient and Staff Experience With the Process of Primary Care

Elizabeth J. Brown, Shreya Kangovi, Christopher Sha, Sarah Johnson, Casey Chanton, Tamala Carter and David T. Grande
The Annals of Family Medicine July 2015, 13 (4) 347-353; DOI: https://doi.org/10.1370/afm.1808
Elizabeth J. Brown
1The Robert Wood Johnson Foundation Clinical Scholars Program, Perelman School of Medicine of the University of Pennsylvania, Philadelphia, Pennsylvania
2The Leonard Davis Institute of Health Economics, University of Pennsylvania, Philadelphia, Pennsylvania
3The Department of Family and Community Medicine, Perelman School of Medicine of the University of Pennsylvania, Philadelphia, Pennsylvania
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  • For correspondence: elizbro@upenn.edu
Shreya Kangovi
2The Leonard Davis Institute of Health Economics, University of Pennsylvania, Philadelphia, Pennsylvania
4The Division of General Internal Medicine, Perelman School of Medicine of the University of Pennsylvania, Philadelphia, Pennsylvania
5Penn Center for Community Health Workers, Philadelphia, Pennsylvania
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Christopher Sha
6Department of Medicine, University of San Francisco, San Francisco, California
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Sarah Johnson
7Department of Internal Medicine, Johns Hopkins Hospital, Baltimore, Maryland
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Casey Chanton
5Penn Center for Community Health Workers, Philadelphia, Pennsylvania
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Tamala Carter
5Penn Center for Community Health Workers, Philadelphia, Pennsylvania
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David T. Grande
1The Robert Wood Johnson Foundation Clinical Scholars Program, Perelman School of Medicine of the University of Pennsylvania, Philadelphia, Pennsylvania
2The Leonard Davis Institute of Health Economics, University of Pennsylvania, Philadelphia, Pennsylvania
4The Division of General Internal Medicine, Perelman School of Medicine of the University of Pennsylvania, Philadelphia, Pennsylvania
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Article Information

vol. 13 no. 4 347-353
DOI 
https://doi.org/10.1370/afm.1808
PubMed 
26195680

Published By 
The Annals of Family Medicine
Print ISSN 
1544-1709
Online ISSN 
1544-1717
History 
  • Received for publication July 28, 2014
  • Revision received March 16, 2015
  • Accepted for publication April 21, 2015
  • Published online July 20, 2015.

Copyright & Usage 
© 2015 Annals of Family Medicine, Inc.

Author Information

  1. Elizabeth J. Brown, MD, MSHP1,2,3⇑,
  2. Shreya Kangovi, MD, MSHP2,4,5,
  3. Christopher Sha, MD6,
  4. Sarah Johnson, MD7,
  5. Casey Chanton, MSW5,
  6. Tamala Carter, CHW5 and
  7. David T. Grande, MD, MPA1,2,4
  1. 1The Robert Wood Johnson Foundation Clinical Scholars Program, Perelman School of Medicine of the University of Pennsylvania, Philadelphia, Pennsylvania
  2. 2The Leonard Davis Institute of Health Economics, University of Pennsylvania, Philadelphia, Pennsylvania
  3. 3The Department of Family and Community Medicine, Perelman School of Medicine of the University of Pennsylvania, Philadelphia, Pennsylvania
  4. 4The Division of General Internal Medicine, Perelman School of Medicine of the University of Pennsylvania, Philadelphia, Pennsylvania
  5. 5Penn Center for Community Health Workers, Philadelphia, Pennsylvania
  6. 6Department of Medicine, University of San Francisco, San Francisco, California
  7. 7Department of Internal Medicine, Johns Hopkins Hospital, Baltimore, Maryland
  1. CORRESPONDING AUTHOR: Elizabeth Brown, MD, 13th Floor, Blockley Hall, Perelman School of Medicine, The University of Pennsylvania, 423 Guardian Dr, Philadelphia, PA 19104, elizbro{at}upenn.edu

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The Annals of Family Medicine: 13 (4)
The Annals of Family Medicine: 13 (4)
Vol. 13, Issue 4
July/August 2015
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Exploring the Patient and Staff Experience With the Process of Primary Care
Elizabeth J. Brown, Shreya Kangovi, Christopher Sha, Sarah Johnson, Casey Chanton, Tamala Carter, David T. Grande
The Annals of Family Medicine Jul 2015, 13 (4) 347-353; DOI: 10.1370/afm.1808

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Exploring the Patient and Staff Experience With the Process of Primary Care
Elizabeth J. Brown, Shreya Kangovi, Christopher Sha, Sarah Johnson, Casey Chanton, Tamala Carter, David T. Grande
The Annals of Family Medicine Jul 2015, 13 (4) 347-353; DOI: 10.1370/afm.1808
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Subjects

  • Person groups:
    • Vulnerable populations
  • Methods:
    • Qualitative methods
  • Other research types:
    • Health services
  • Core values of primary care:
    • Access
    • Coordination / integration of care

Keywords

  • patients
  • medical staff
  • patient-centered medical home
  • primary care
  • practice-based research
  • process of care
  • office visits
  • chronic illness
  • vulnerable populations
  • qualitative research

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