Skip to main content

Main menu

  • Home
  • Content
    • Current Issue
    • Online First
    • Past Issues
    • Articles by Subject
    • Articles by Type
    • Supplements
    • The Issue in Brief
    • Past Issues in Brief
  • Info for
    • Authors
    • Reviewers
    • Media
    • Job Seekers
  • About
    • Annals of Family Medicine
    • Editorial Staff & Boards
    • Sponsoring Organizations
    • Copyrights & Permissions
    • Announcements
  • Engage
    • Engage
    • e-Letters (Comments)
    • Subscribe
    • RSS
    • Email Alerts
    • Journal Club
  • Contact
    • Feedback
    • Contact Us
  • Careers
    • Associate Editor Opening
    • Current Opportunities
    • Job Board
  • COVID-19
    • Preprint Collection
    • Casenotes Blog

User menu

  • My alerts

Search

  • Advanced search
Annals of Family Medicine
  • My alerts
Annals of Family Medicine

Advanced Search

  • Home
  • Content
    • Current Issue
    • Online First
    • Past Issues
    • Articles by Subject
    • Articles by Type
    • Supplements
    • The Issue in Brief
    • Past Issues in Brief
  • Info for
    • Authors
    • Reviewers
    • Media
    • Job Seekers
  • About
    • Annals of Family Medicine
    • Editorial Staff & Boards
    • Sponsoring Organizations
    • Copyrights & Permissions
    • Announcements
  • Engage
    • Engage
    • e-Letters (Comments)
    • Subscribe
    • RSS
    • Email Alerts
    • Journal Club
  • Contact
    • Feedback
    • Contact Us
  • Careers
    • Associate Editor Opening
    • Current Opportunities
    • Job Board
  • COVID-19
    • Preprint Collection
    • Casenotes Blog
  • Follow annalsfm on Twitter
  • Visit annalsfm on Facebook
Research ArticleOriginal Research

Patient Perceptions of Telehealth Primary Care Video Visits

Rhea E. Powell, Jeffrey M. Henstenburg, Grace Cooper, Judd E. Hollander and Kristin L. Rising
The Annals of Family Medicine May 2017, 15 (3) 225-229; DOI: https://doi.org/10.1370/afm.2095
Rhea E. Powell
1Department of Medicine, Thomas Jefferson University, Philadelphia, Pennsylvania
3National Academic Center for Telehealth, Thomas Jefferson University, Philadelphia, Pennsylvania
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Jeffrey M. Henstenburg
2Department of Emergency Medicine, Thomas Jefferson University, Philadelphia, Pennsylvania
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Grace Cooper
2Department of Emergency Medicine, Thomas Jefferson University, Philadelphia, Pennsylvania
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Judd E. Hollander
2Department of Emergency Medicine, Thomas Jefferson University, Philadelphia, Pennsylvania
3National Academic Center for Telehealth, Thomas Jefferson University, Philadelphia, Pennsylvania
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
Kristin L. Rising
2Department of Emergency Medicine, Thomas Jefferson University, Philadelphia, Pennsylvania
3National Academic Center for Telehealth, Thomas Jefferson University, Philadelphia, Pennsylvania
  • Find this author on Google Scholar
  • Find this author on PubMed
  • Search for this author on this site
  • For correspondence: Kristin.rising@jefferson.edu
  • Article
  • Figures & Data
  • Info & Metrics
  • eLetters
  • PDF
Loading

Abstract

PURPOSE Telehealth is a care delivery model that promises to increase the flexibility and reach of health services. Our objective is to describe patient experiences with video visits performed with their established primary care clinicians.

METHODS We constructed semistructured, in-depth qualitative interviews with adult patients following video visits with their primary care clinicians at a single academic medical center. Data were analyzed with a content analysis approach.

RESULTS: Of 32 eligible patients, 19 were successfully interviewed. All patients reported overall satisfaction with video visits, with the majority interested in continuing to use video visits as an alternative to in-person visits. The primary benefits cited were convenience and decreased costs. Some patients felt more comfortable with video visits than office visits and expressed a preference for receiving future serious news via video visit, because they could be in their own supportive environment. Primary concerns with video visits were privacy, including the potential for work colleagues to overhear conversations, and questions about the ability of the clinician to perform an adequate physical examination.

CONCLUSIONS Primary care video visits are acceptable in a variety of situations. Patients identified convenience, efficiency, communication, privacy, and comfort as domains that are potentially important to consider when assessing video visits vs in-person encounters. Future studies should explore which patients and conditions are best suited for video visits.

  • telemedicine
  • primary health care
  • patient satisfaction
  • Received for publication June 27, 2016.
  • Revision received October 14, 2016.
  • Accepted for publication October 22, 2016.
  • © 2017 Annals of Family Medicine, Inc.
View Full Text
PreviousNext
Back to top

In this issue

The Annals of Family Medicine: 15 (3)
The Annals of Family Medicine
Vol. 15, Issue 3
May/June 2017
  • Table of Contents
  • Index by author
  • Back Matter (PDF)
  • Front Matter (PDF)
  • In Brief
Print
Download PDF
Article Alerts
Sign In to Email Alerts with your Email Address
Email Article

Thank you for your interest in spreading the word on Annals of Family Medicine.

NOTE: We only request your email address so that the person you are recommending the page to knows that you wanted them to see it, and that it is not junk mail. We do not capture any email address.

Enter multiple addresses on separate lines or separate them with commas.
Patient Perceptions of Telehealth Primary Care Video Visits
(Your Name) has sent you a message from Annals of Family Medicine
(Your Name) thought you would like to see the Annals of Family Medicine web site.
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.
5 + 8 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.
Citation Tools
Patient Perceptions of Telehealth Primary Care Video Visits
Rhea E. Powell, Jeffrey M. Henstenburg, Grace Cooper, Judd E. Hollander, Kristin L. Rising
The Annals of Family Medicine May 2017, 15 (3) 225-229; DOI: 10.1370/afm.2095

Citation Manager Formats

  • BibTeX
  • Bookends
  • EasyBib
  • EndNote (tagged)
  • EndNote 8 (xml)
  • Medlars
  • Mendeley
  • Papers
  • RefWorks Tagged
  • Ref Manager
  • RIS
  • Zotero
Get Permissions
Share
Patient Perceptions of Telehealth Primary Care Video Visits
Rhea E. Powell, Jeffrey M. Henstenburg, Grace Cooper, Judd E. Hollander, Kristin L. Rising
The Annals of Family Medicine May 2017, 15 (3) 225-229; DOI: 10.1370/afm.2095
del.icio.us logo Digg logo Reddit logo Twitter logo CiteULike logo Facebook logo Google logo Mendeley logo
  • Tweet Widget
  • Facebook Like
  • Google Plus One

Jump to section

  • Article
    • Abstract
    • INTRODUCTION
    • METHODS
    • RESULTS
    • DISCUSSION
    • Footnotes
    • References
  • Figures & Data
  • Info & Metrics
  • eLetters
  • PDF

Related Articles

  • PubMed
  • Google Scholar

Cited By...

  • Access, Equity, and Neutral Space: Telehealth Beyond the Pandemic
  • Telemedicine, the current COVID-19 pandemic and the future: a narrative review and perspectives moving forward in the USA
  • Clinical and economic strategies in outpatient medical care during the COVID-19 pandemic
  • Patients use and experiences with e-consultation and other digital health services with their general practitioner in Norway: results from an online survey
  • Exploring patients' and clinicians' experiences of video consultations in primary care: a systematic scoping review
  • National Trends in Primary Care Visit Use and Practice Capabilities, 2008-2015
  • Comparing the content and quality of video, telephone, and face-to-face consultations: a non-randomised, quasi-experimental, exploratory study in UK primary care
  • Acceptability, benefits, and challenges of video consulting: a qualitative study in primary care
  • In This Issue: Innovations in Primary Care and at the Annals
  • Google Scholar

More in this TOC Section

  • An Electronic Tool to Support Patient-Centered Broad Consent: A Multi-Arm Randomized Clinical Trial in Family Medicine
  • Discrimination and Medical Mistrust in a Racially and Ethnically Diverse Sample of California Adults
  • Medical Practice Variation Among Primary Care Physicians: 1 Decade, 14 Health Services, and 3,238,498 Patient-Years
Show more Original Research

Similar Articles

Keywords

  • telemedicine
  • primary health care
  • patient satisfaction

Content

  • Current Issue
  • Past Issues
  • Past Issues in Brief
  • Articles by Type
  • Articles by Subject
  • Supplements
  • Online First

Info for

  • Authors
  • Reviewers
  • Media
  • Job Seekers

Engage

  • E-mail Alerts
  • e-Letters (Comments)
  • RSS
  • Journal Club
  • Submit a Manuscript
  • Subscribe
  • Family Medicine Careers

About

  • About Us
  • Editorial Board & Staff
  • Sponsoring Organizations
  • Copyrights & Permissions
  • Contact Us
  • eLetter/Comments Policy

© 2021 Annals of Family Medicine