RT Journal Article
SR Electronic
T1 Virtual Care: Choosing the Right Tool, at the Right Time
JF The Annals of Family Medicine
JO Ann Fam Med
FD American Academy of Family Physicians
SP 365
OP 367
DO 10.1370/afm.2693
VO 19
IS 4
A1 Kumara Raja Sundar
YR 2021
UL http://www.annfammed.org/content/19/4/365.abstract
AB When the immediate threat of COVID-19 subsides, the future of health care will involve more virtual care. Before the pandemic, patient choice rather than clinician guidance determined which medium (telephone visits, video visits, electronic messaging) was used to receive care. Two media synchronicity theory principles—conveyance and convergence—can create a framework for determining how to choose the right medium of care for the patient. The author describes how it changed their practice and decision making with a patient story that required the use of multiple virtual care options.