PT  - JOURNAL ARTICLE
AU  - Regis Terpend
AU  - Christian Rossetti
AU  - James Kroes
AU  - Sandy Mudge
AU  - Justin Glass
TI  - Leveraging Free-Form Comments to Assess and Improve Patient Satisfaction
AID  - 10.1370/afm.2888
DP  - 2022 Nov 01
TA  - The Annals of Family Medicine
PG  - 551--555
VI  - 20
IP  - 6
4099  - http://www.annfammed.org/content/20/6/551.short
4100  - http://www.annfammed.org/content/20/6/551.full
SO  - Ann Fam Med2022 Nov 01; 20
AB  - This study employed a text-analysis methodology to identify themes within patient comments and measure the relationship of those themes to patient satisfaction. Using these findings, a spreadsheet tool was created to allow a large sample of comments to be readily analyzed. The tool was validated using patient comment data provided by the Family Medicine Residency of Idaho. The tool gives clinicians the ability to easily analyze patient comments and identify actionable measures of patient satisfaction. Additionally, this tool will allow researchers to reduce vast sets of comment text into numerical data suited for quantitative analyses.