%0 Journal Article %A Samantha Buchanan %A Cayden Peixoto %A Christopher Belanger %A Douglas Archibald %A Lise Bjerre %A Jonathan Fitzsimon %T Investigating Patient Experience, Satisfaction, and Trust in an Integrated Virtual Care (IVC) Model: A Cross-Sectional Survey %D 2023 %R 10.1370/afm.2978 %J The Annals of Family Medicine %P 2798 %X To improve access to primary care in underserved communities, we established a hybrid model of delivering team-based, comprehensive primary care using both in-person and virtual care options with family physician leadership. Using a cross-sectional online survey (n = 121), results showed high levels (90%) of patient satisfaction. Our findings suggest that a similar hybrid model for primary care delivery can provide levels of patient satisfaction comparable to traditional in-person models of primary care. This can be achieved regardless of whether patients had previously been attached to the same family physician before receiving care through the hybrid model. %U https://www.annfammed.org/content/annalsfm/early/2023/03/20/afm.2978.full.pdf