PT  - JOURNAL ARTICLE
AU  - Samantha Buchanan
AU  - Cayden Peixoto
AU  - Christopher Belanger
AU  - Douglas Archibald
AU  - Lise Bjerre
AU  - Jonathan Fitzsimon
TI  - Investigating Patient Experience, Satisfaction, and Trust in an Integrated Virtual Care (IVC) Model: A Cross-Sectional Survey
AID  - 10.1370/afm.2978
DP  - 2023 Mar 21
TA  - The Annals of Family Medicine
PG  - 2798
4099  - http://www.annfammed.org/content/early/2023/03/20/afm.2978.short
4100  - http://www.annfammed.org/content/early/2023/03/20/afm.2978.full
AB  - To improve access to primary care in underserved communities, we established a hybrid model of delivering team-based, comprehensive primary care using both in-person and virtual care options with family physician leadership. Using a cross-sectional online survey (n = 121), results showed high levels (90%) of patient satisfaction. Our findings suggest that a similar hybrid model for primary care delivery can provide levels of patient satisfaction comparable to traditional in-person models of primary care. This can be achieved regardless of whether patients had previously been attached to the same family physician before receiving care through the hybrid model.