RT Journal Article
SR Electronic
T1 Investigating Patient Experience, Satisfaction, and Trust in an Integrated Virtual Care (IVC) Model: A Cross-Sectional Survey
JF The Annals of Family Medicine
JO Ann Fam Med
FD American Academy of Family Physicians
SP 2798
DO 10.1370/afm.2978
A1 Buchanan, Samantha
A1 Peixoto, Cayden
A1 Belanger, Christopher
A1 Archibald, Douglas
A1 Bjerre, Lise
A1 Fitzsimon, Jonathan
YR 2023
UL http://www.annfammed.org/content/early/2023/03/20/afm.2978.abstract
AB To improve access to primary care in underserved communities, we established a hybrid model of delivering team-based, comprehensive primary care using both in-person and virtual care options with family physician leadership. Using a cross-sectional online survey (n = 121), results showed high levels (90%) of patient satisfaction. Our findings suggest that a similar hybrid model for primary care delivery can provide levels of patient satisfaction comparable to traditional in-person models of primary care. This can be achieved regardless of whether patients had previously been attached to the same family physician before receiving care through the hybrid model.