RT Journal Article
SR Electronic
T1 Investigating Patient Experience, Satisfaction, and Trust in an Integrated Virtual Care (IVC) Model: A Cross-Sectional Survey
JF The Annals of Family Medicine
JO Ann Fam Med
FD American Academy of Family Physicians
SP 338
OP 340
DO 10.1370/afm.2978
VO 21
IS 4
A1 Buchanan, Samantha
A1 Peixoto, Cayden
A1 Belanger, Christopher
A1 Archibald, Douglas
A1 Bjerre, Lise
A1 Fitzsimon, Jonathan
YR 2023
UL http://www.annfammed.org/content/21/4/338.abstract
AB To improve access to primary care in underserved communities, we established a hybrid model of delivering team-based, comprehensive primary care using both in-person and virtual care options with family physician leadership. Using a cross-sectional online survey (n = 121), results showed high levels (90%) of patient satisfaction. Our findings suggest that a similar hybrid model for primary care delivery can provide levels of patient satisfaction comparable to traditional in-person models of primary care. This can be achieved regardless of whether patients had previously been attached to the same family physician before receiving care through the hybrid model.Annals “Online First” article