Illustrative Quotes for Theme of Interprofessional Communication by Hospital Success
| Successful Hospital | Nonresponder Hospital |
|---|---|
| “We communicate right when it’s happening. [We want to show] one team effort. [Patients] want to see us as a united front.” (Physician) | “You have to be pretty diplomatic. You can’t... tell them what to do. Make some soft suggestions and maybe try to encourage them to [use best practices].” (Physician) |
| “If a nurse is having trouble with a provider or with another nursing staff member, they’ll talk to the charge nurse. The first thing I’ll say is, ‘Well have you talked to the person?’” (Charge Nurse) | “I do have a few nurses that are meek or don’t feel comfortable standing up to doctors or don’t feel comfortable contradicting what the doctor wants them to do.” (Nurse) |