Sociodemographics of MA Participants (N = 59)
| Sociodemographic Measure | No. (%) |
|---|---|
| Age-group, y | |
| 18-29 | 14 (23.7) |
| 30-39 | 26 (44.1) |
| 40-49 | 11 (18.6) |
| 50-59 | 6 (10.2) |
| 60-69 | 2 (3.4) |
| Sex | |
| Missing | 1 (1.7) |
| Female | 54 (91.5) |
| Male | 4 (6.8) |
| Race | |
| Missing | 11 (18.6) |
| American Indian | 1 (1.7) |
| Asian | 9 (15.3) |
| Native Hawaiian or | 1 (1.7) |
| Pacific Islander | |
| White | 22 (37.3) |
| Other or multirace | 15 (25.4) |
| Hispanic | |
| No | 32 (54.2) |
| Yes | 27 (45.8) |
| Location | |
| Urban/suburban | 46 (78.0) |
| Partially rural | 13 (22.0) |
| Health system organizationa | |
| UHA | 16 (27.1) |
| SHC | 20 (33.9) |
| IHC | 23 (39.0) |
| Years as MA | |
| <1 | 2 (3.4) |
| 1-4 | 11 (18.6) |
| 5-9 | 17 (28.8) |
| ≥10 | 29 (49.2) |
IHC = Intermountain Healthcare; MA = medical assistant; SHC = Stanford Health Care; UHA= University Healthcare Alliance.
Notes: MAs reported that all clinics except for 1 SHC clinic predominately used an MA-to-physician 1:1 teamlet model, although other variations (eg, 3:3, 2:5, 3:2, and 2:1) were used across all institutions. MA work primarily consisted of tasks related to rooming patients and preparing them for seeing the physician. SHC MAs also rotated through checking patients in at the front desk.
↵a These organizations represent diversity in payment structures and patient populations served: SHC is a large academic health system delivering a range of highly specialized care; UHA is a network of primary care practices closely affiliated with SHC that serve patients from diverse socioeconomic backgrounds in the San Francisco Bay Area; IHC is an integrated delivery system with its own health insurance and is the largest provider in its area.