Patient Experience Pre/Post Implementation of Primary Care 2.0
| Percentage of Patients Giving Highest Score (Top Box) for Likelihood-to-Recommend in the Press Ganey Survey, by Clinic | |||
|---|---|---|---|
| October 2016 (Early Implementation) | October 2017 (1 Year Post) | October 2018 (2 Year Post) | |
| Implementation clinic | |||
| Top Box Responses, % | 82 | 77 | 82 |
| Total respondents, No. | 56 | 44 | 38 |
| Comparison clinics | |||
| Top Box Responses, % | 84 | 81 | 85 |
| Total respondents, No. | 339 | 254 | 232 |