Assistance Activities of Organizations by Intensity
| Type of Assistance | Low Intensity | Medium Intensity | High Intensity |
|---|---|---|---|
| Range of activities | “…give them the address and information to take.” (Practice; O26; program management) | “…help you go through this process of completing the eligibility paperwork.” (System; O5; executive leadership) | “This was a couple that was homeless. Two of the [staff] worked together and they just got everything together for this couple. They got them a home. They got them furnishings, whatever they needed.” (System; O12; case management staff) |
| Interactions with CBOs | “I’ll call first. Because a lot of these resources, they’re here one day and gone the next.” (Practice; O16; case management staff) | “The referral navigator may call and make an appointment for them right then, and really take it one step further.” (System; O3; program management) | “We’re becoming authorized representatives, which is a fancy word to say that we can speak on the behalf of the patient.” (System; O21; case management staff) |
| Patient follow-up | “I think that when the patient presents again that conversation does happen. Just to make sure that they had the services, they’re able to access those services.” (System; O13; program management) | “They would provide the information through the mail and call and be like ‘Did you get this?’ Make sure they actually handed it in.” (System; O2; program management) | “Then the next step is follow-up daily to confirm that client is accessing the resources identified and/or has implemented the plan.” (Practice; O8; program management/practicing clinician) |
CBOs = community-based organizations; O = organization.