Table 3.

Staff Perceptions of Self-Rooming Compared With Escorted Rooming

	Prefer Self-Rooming n = 241	Report Most Patients Like Self-Rooming n = 161	Patients Wait More to See Clinician n = 177	MAs Wait More to See Patient n = 176	Clinicians Wait More to See Patient n = 177	More Crowding in Waiting Room n = 178	More Crowding in Hallways n = 178	More Patient Confusion n = 177
Overall, %	59.3	65.8	12.4	15.9	16.4	1.7	10.1	63.8
Clinic department, %
Family medicine	61.7	63.7	12.1	16.7	14.3	1.1	13.2	63.7
General internal medicine	56.6	67.9	12.8	15.1	18.6	2.3	6.9	64
Clinic self-rooming start, %	P <0.001	P <0.001			P <0.05	P <0.05^{^a}		P <0.001^{^a}
Early adopter (≤2016)	81.8	90.6	6.8	13.6	6.8	0	4.4	44.4
In pandemic (≥May 2020)	50.9	53.7	14.3	16.7	19.5	2.3	12	70.5
Role, %	P <0.01
Clinical staff	63.9	73	12.4	15.9	16.4	1.7	10.1	63.8
Nonclinical staff	45.9	47.8	NA	NA	NA	NA	NA	NA
Employed in system, %
< 5 yrs	60.9	74.2	12.5	17.45	17.2	4.6	10.8	61.5
5+ yrs	58.4	60.6	12.4	15	15.9	0	9.7	65.2

Clinical staff = clinicians or medical assistants; MAs = medical assistants; NA = questions asked to clinical staff but not to nonclinical staff; Nonclinical staff = patient scheduling representatives.
Note: All values are percentages unless otherwise indicated. P values based on χ² test of independence, unless otherwise indicated.
↵a P value based on Fisher’s Exact.