Components of the Patient-Rated PCMH Scale
Component | Items |
---|---|
ACES = Ambulatory Care Experience Survey; CPCI = Components of Primary Care Index; PCMH = patient-centered medical home. | |
Notes: Scores on this scale consisted of the average summed responses of the 23 items in 5 subscales. Cronbach α for the 23-item scale was .92. | |
Comprehensive care (from CPCI18) | Handles emergencies |
Care of almost any medical problem I may have | |
Go for help with a personal or medical problem | |
Go for care for an ongoing medical problem such as high blood pressure | |
Go for a checkup to prevent illness | |
Coordination of care (from CPCI18) | Keeps track of all my health care |
Follows up on a problem I’ve had, either at the next visit or by mail, e-mail, or phone | |
Follows up on my visit to other health care professionals | |
Helps me interpret my laboratory tests, x-rays, or visits to other doctors | |
Communicates with other health professionals I see | |
Access to care (from ACES19) | Help as soon as needed for an illness or injury |
Appointment for a checkup or routine care as soon as needed | |
Answer to medical question the same day when calling during regular office hours | |
Help or advice needed when calling after regular office hours | |
Personal relationship over time (from CPCI18) | Knows a lot about my family medical history |
Have been through a lot together | |
Understands what is important to me regarding my health | |
Knows my medical history very well | |
Takes my beliefs and wishes into account in caring for me | |
Knows whether or not I exercise, eat right, smoke, or drink alcohol | |
Knows me well as a person (such as hobbies, job, etc) | |
Global practice experience (new scale20) | I receive the care I want and need when and how I want and need it |
I am delighted with this practice |