Relationship infrastructure | People in our practice actively seek new ways to improve how we do things (mindfulness) |
| People at all levels of this office openly talk about what is and isn’t working (mindfulness) |
| We regularly take time to consider ways to improve how we do things (mindfulness) |
| People are aware of how their actions affect others in this practice (heedful interactions) |
| Most people in this practice are willing to change how they do things in response to feedback from others (respectful interaction) |
| After trying something new, we take time to think about how it worked (reflection) |
| We regularly take time to reflect on how we do things (reflection) |
| This practice encourages everyone (front office staff, clinical staff, nurses, and clinicians) to share ideas (cognitive diversity) |
| I can rely on the other people in this practice to do their jobs well (trust) |
| Difficult problems are solved through face-to-face discussions in this practice (communication) |
Facilitative leadership | Practice leadership promotes an environment that is an enjoyable place to work |
| Leadership in this practice creates an environment where things can be accomplished |
| Leadership strongly supports practice change efforts |
| The practice leadership makes sure that we have the time and space necessary to discuss changes to improve care |
Sensemaking | When we experience a problem in the practice, we make a serious effort to figure out what’s really going on |
| People in this practice have the information that they need to do their jobs well |
Teamwork | I have many opportunities to grow in my work |
| People in this practice operate as a real team |
Work environment | Most of the people who work in our practice seem to enjoy their work |
| This practice is a place of joy and hope |
Culture of learning | Mistakes have led to positive changes here |
| It is hard to get things to change in our practice |
| This practice learns from its mistakes |