Access to care and information | | | | | | | | | | | | |
Same-day appointments | 7 | 8 | 1 | 0 | 8 | 6 | 1 | 0 | 15 | 14 | 2 | 0 |
Laboratory results highly accessible | 8 | 7 | 0 | 1 | 4 | 7 | 4 | 0 | 12 | 14 | 4 | 1 |
Online patient services | 1 | 9 | 0 | 6 | 0 | 4 | 5 | 6 | 1 | 13 | 5 | 12 |
e-Visits | 1 | 5 | 0 | 10 | 0 | 3 | 0 | 12 | 1 | 8 | 0 | 22 |
Group visits | 1 | 8 | 2 | 5 | 1 | 5 | 0 | 9 | 2 | 13 | 2 | 14 |
After-hours access coverage | 14 | 2 | 0 | 0 | 15 | 0 | 0 | 0 | 29 | 2 | 0 | 0 |
Care management | | | | | | | | | | | | |
Population management | 2 | 6 | 0 | 8 | 2 | 4 | 3 | 6 | 4 | 10 | 3 | 14 |
Wellness promotion | 4 | 3 | 0 | 9 | 5 | 1 | 0 | 9 | 9 | 4 | 0 | 18 |
Disease prevention | 11 | 5 | 0 | 0 | 13 | 2 | 0 | 0 | 24 | 7 | 0 | 0 |
Patient engagement/education | 7 | 5 | 0 | 4 | 9 | 3 | 1 | 2 | 16 | 8 | 1 | 6 |
Practice services | | | | | | | | | | | | |
Comprehensive acute and chronic care | 16 | 0 | 0 | 0 | 15 | 0 | 0 | 0 | 31 | 0 | 0 | 0 |
Prevention screening | 12 | 4 | 0 | 0 | 12 | 3 | 0 | 0 | 24 | 7 | 0 | 0 |
Surgical procedures | 16 | 0 | 0 | 0 | 15 | 0 | 0 | 0 | 31 | 0 | 0 | 0 |
Ancillary therapeutic/support | 16 | 0 | 0 | 0 | 12 | 3 | 0 | 0 | 28 | 3 | 0 | 0 |
Ancillary diagnostic services | 16 | 0 | 0 | 0 | 14 | 1 | 0 | 0 | 30 | 1 | 0 | 0 |
Continuity of care | | | | | | | | | | | | |
Community-based services | 7 | 3 | 0 | 6 | 8 | 1 | 0 | 6 | 15 | 4 | 0 | 12 |
Hospital care | 14 | 0 | 0 | 2 | 15 | 0 | 0 | 0 | 29 | 0 | 0 | 2 |
Behavioral health care | 8 | 1 | 0 | 7 | 8 | 2 | 0 | 5 | 16 | 3 | 0 | 12 |
Maternity care | 13 | 0 | 0 | 3 | 13 | 0 | 0 | 2 | 26 | 0 | 0 | 5 |
Case management | 3 | 3 | 0 | 10 | 5 | 1 | 1 | 8 | 8 | 4 | 1 | 18 |
Practice management | | | | | | | | | | | | |
Disciplined financial management | 9 | 6 | 0 | 1 | 10 | 3 | 2 | 0 | 19 | 9 | 2 | 1 |
Cost-benefit decision making | 9 | 2 | 2 | 3 | 10 | 5 | 0 | 0 | 19 | 7 | 2 | 3 |
Revenue enhancement | 5 | 7 | 2 | 2 | 4 | 4 | 2 | 5 | 9 | 11 | 4 | 7 |
Personnel/HR management | 8 | 6 | 1 | 1 | 12 | 2 | 1 | 0 | 20 | 8 | 2 | 1 |
Optimized office design | 3 | 3 | 7 | 3 | 8 | 3 | 0 | 4 | 11 | 6 | 7 | 7 |
Quality and safety | | | | | | | | | | | | |
Medication management | 10 | 3 | 0 | 3 | 14 | 1 | 0 | 0 | 24 | 4 | 0 | 3 |
Patient satisfaction feedback | 7 | 3 | 0 | 6 | 8 | 3 | 0 | 4 | 15 | 6 | 0 | 10 |
Clinical outcomes analysis | 4 | 5 | 0 | 7 | 4 | 4 | 1 | 6 | 8 | 9 | 1 | 13 |
Quality improvement | 4 | 6 | 0 | 6 | 5 | 2 | 2 | 6 | 9 | 8 | 2 | 12 |
Practice-based team care | 1 | 4 | 1 | 10 | 1 | 6 | 0 | 8 | 2 | 10 | 1 | 18 |
Health information technology | | | | | | | | | | | | |
Electronic medical record | 11 | 3 | 0 | 2 | 11 | 3 | 0 | 1 | 22 | 6 | 0 | 3 |
Electronic prescribing | 7 | 7 | 0 | 2 | 6 | 9 | 0 | 0 | 13 | 16 | 0 | 2 |
Population management/registry | 0 | 7 | 0 | 9 | 1 | 3 | 3 | 8 | 1 | 10 | 3 | 17 |
Practice Web site | 4 | 9 | 0 | 3 | 5 | 4 | 2 | 4 | 9 | 13 | 2 | 7 |
Interactive patient portal | 0 | 5 | 2 | 9 | 0 | 4 | 5 | 6 | 0 | 9 | 7 | 15 |
Practice-based care teams | | | | | | | | | | | | |
Provider leadership | 5 | 6 | 2 | 3 | 9 | 3 | 1 | 2 | 14 | 9 | 3 | 5 |
Shared mission and vision | 3 | 7 | 1 | 5 | 9 | 2 | 1 | 3 | 12 | 9 | 2 | 8 |
Effective communication | 3 | 7 | 2 | 4 | 9 | 2 | 1 | 3 | 12 | 9 | 3 | 7 |
Task designation by skill set | 2 | 6 | 1 | 7 | 2 | 7 | 1 | 5 | 4 | 13 | 2 | 12 |