Strategies Used to Keep Practices Engaged
| Facilitated Practices | Self-Directed Practices |
|---|---|
| HIT=health information technology; HR=human resources; NDP=National Demonstration Project. | |
| Access to NDP Web site, e-mail listserv | Access to NDP Web site, e-mail listserv |
| 4 NDP on-site learning sessions | 1 self-organized retreat |
| Monthly conference calls, 1 Webinar | Evaluation team presence at retreat |
| Daily access to facilitator by telephone/e-mail | 1 NDP on-site learning session |
| Facilitator site visits (3–6 total) | Evaluation team site visit (1 total) |
| Evaluation team site visit (1 total) | |
| Limited access to consultants (national experts) | |
| Discounted HIT and facilitator assistance with implementation | |
| Assistance with practice management (eg, HR, meetings, policies and protocols) | |
| Assistance with financial management (eg, budgets, forecasting, collections) | |
| Assistance with change management (eg, conflict resolution, all-staff retreats, communication, teamwork) | |
| Assistance with personal development (eg, leadership coaching, communication) | |
| Assistance with practice metrics (eg, collection and analysis of own data for improvement) | |
| Evaluation team connection to facilitators | |