Percentage of Patients With Preconsultation and Postconsultation Questionnaire Difference Scores, Emerging Agendas, and Met and Unmet Expectations
| Difference Score* | |||
|---|---|---|---|
| Items | 2 to 3 | −1 to 1 | −3 to −2 |
| Biomedical factor | |||
| Explanation of symptoms | 14.9 | 76.5 | 8.6 |
| Confirmation of diagnosis | 21.1 | 70.7 | 8.2 |
| Nature of problem | 20.2 | 74.4 | 5.3 |
| Physical examination | 19.3 | 70.9 | 9.8 |
| Explanation of test results | 10.0 | 72.4 | 17.7 |
| Explanation of prognosis | 14.2 | 68.7 | 17.0 |
| Explanation of severity | 13.6 | 68.4 | 18.0 |
| Psychosocial factor | |||
| Help for anxiousness | 23.7 | 70.6 | 5.7 |
| Help for emotional problems | 14.8 | 81.4 | 3.9 |
| Explanation of emotional problems | 9.8 | 84.0 | 6.3 |
| Support for difficult times | 18.0 | 78.1 | 3.9 |
| Emerging Agenda† | Expectation Met | Unmet Expectation | |
|---|---|---|---|
| * Difference scores were obtained by subtracting the preconsultation item score from the postconsultation item score. In this way, positive difference scores indicate that the patient reports care exceeding expectations. Patients reported significantly higher levels of unmet expectations for explanation of test results, prognosis, and severity of their problem than for any other item (P <.001). | |||
| † For emerging agenda, 10.4% of the patients had only biomedical emerging agenda, 11.7% of the patients had only psychosocial emerging agenda, and 4.1% of the patients had both. | |||
| Aggregated categorical score | |||
| Biomedical factor | 14.5 | 74.2 | 10.3 |
| Psychosocial factor | 15.8 | 70.6 | 13.6 |