Table 1.

Interview Questions

I’m researching why a lot of people make doctor appointments but do not show up. Why do you think people do this?
Tell me about a time you or someone you know had an appointment but didn’t or couldn’t come.
What made it hard to keep the appointment with the doctor? [Or] Is there anything that makes it hard for you to keep an appointment?
Do you have to make any special arrangements to get here? (Transportation, child care, insurance company referrals, work, other)
How difficult is it for you to be on time for your appointment?
How do you know when you or someone in your family needs to see the doctor?
How did you decide to choose this clinic?
What do you come here (the clinic) for?
How do you feel about having to see the doctor (eg, worried, anxious, hopeful, etc)? Why?