Table 3.

Behavioral Responses to Experiencing Perceived Medical Problems

Main Response Category and SubcategoryType of ResponseNumber of Reports
    Total avoidanceAvoid or stop going to doctors7
    Bypass parts of health careChange to another doctor’s office12
Bypass front office staff4
Avoid phoning the doctor’s office3
Avoid teaching hospitals - residents3
Go in person to make appointments1
AccommodationMake no changes8
Keep going to a doctor and follow advice3
Learn to deal with waits and delays2
Be cooperative, not demanding1
Be timely for appointments1
    Attend to detailsSchedule best appointment times and confirm appointments10
Document problems with staff7
Bring a list of medications and problems to the doctor4
Write down medical information and questions before going to the doctor4
Do everything possible before going to the doctor3
Be attentive to ones own medical record3
Observe doctor’s office and doctor closely2
Check medications before taking them2
When waiting to be seen at office, ask how long the wait will be1
    Attend to own emotionsTrust gut instincts5
Only see a doctor you trust2
Stay calm1
    Acquire knowledgeEducate self about medical condition, medications, insurance18
Check out doctor beforehand6
Consult family or friends in health care4
Check out hospital or emergency center1
    Actively communicateAsk questions of the doctor11
Give more information about medical condition to doctor8
Be assertive with office staff8
Make sure you get heard by doctors and health care workers5
Tell doctor what you expect and want from visit5
Tell the physician about system and staff problems3
    AdvocacyBe a self-advocate12
Bring or be an advocate for others8
Get a second opinion4
Explain why you changed doctors2
Be willing to fight1
Be a policy-level advocate1