Examples of Building Block Elements Implemented by Both the SFHN and UCSF Health
| Building Block Element | Example |
|---|---|
| Engaged leadership | Primary care service lines led by executive medical and administrative/nursing directors teams, regular staff and clinician meetings, Lean management including daily huddles, formal leadership training for some clinic managers |
| Data-driven improvement | Performance dashboards regularly provided at the clinic and individual PCC levels, transparent posting of dashboards in clinics |
| Empanelment | All patients formally empaneled with a PCC, panel sizes computed for each PCC and adjusted for patient complexity, panel size targets adjusted for clinical FTE effort |
| Team-based care | Behavioral health integration or coordination, scribes for some PCCs, complex care teams, pharmacists at some sites |
| Patient-team partnership | Patient advisory councils at most clinics |
| Population management | Registries and panel management to close preventive and chronic care gaps |
| Prompt access to care | Call centers, modified scheduling templates to improve access, active management of new patient appointment scheduling |
FTE = full-time equivalent; PCC = primary care clinician; SFHN = San Francisco Health Network; UCSF = University of California San Francisco.