Communication Behaviors and Relationship Themes Characteristic of Archetypes of Engagement in Decision Making
| Archetype | Communication Behaviors | Relationship Themes | Clinical Example |
|---|---|---|---|
| SDM = shared decision making. | |||
| Full engagement: SDM present and both participants found experience positive | Physicians and patients: Negotiated decisions Used flexible decision-making style | Physicians and patients: Felt listened to and understood Trusted each other Expressed differences of opinion Agreed to disagree about some decisions | Patient requested an anxiolytic medication to cope with a divorce. Ensuing conversation included all 10 of the elements of SDM, and stimulated recall revealed a mutually positive experience. [Visit 23] Patient: “She trusts me. She believes I wouldn’t abuse it. She believes in me, and that’s a big thing. I would never do that to her anyway. Some addicts would play their doctors; I’ve never played her like that. She really cares for me. We are pretty straightforward with each other; I always tell her the truth. She’s never given up on me.” Physician: “She’s going through a big thing [leaving her husband]. She’s more paranoid about getting addicted again than I am; so I decided to give it [the Valium]. I didn’t want her to think I don’t trust her. Thirty Valium is not that big of a deal to me in our relationship or in her care.” |
| Simulated engagement: SDM present and 1 or both of the participants found experience negative | Physicians and patients: Did not disclose relevant clinical information Did not disclose emotional reactions Did not check assumptions Assumed what other person was thinking | Physicians and patients: Mistrusted that clear communication would be useful Experienced sense of hopelessness Patients: Feared negative judgment Felt disrespected | Physician and patient considered how weight loss might improve the patient’s diabetes. The SDM score was relatively high (6/10), yet both the patient and the physician found the experience negative. Here, the patient did not disclose relevant clinical information, assuming that the physician would be angry at her if she revealed this information. [Visit 37] Patient: “I haven’t told him [the physician] I am eating pastries.… I don’t want to disappoint him and run the risk that he says I’ve done a lot for you and you are not doing your part.… I can’t afford to lose him. I’m not being honest.” Physician: who chose to not display his emotions about a challenging situation, saying, “Talking about weight reduction is another big topic, and although important, it’s not a priority issue here. I had other important issues to talk about, so to talk about another nonpressing matter without a satisfactory conclusion is frustrating. My vision of her is a lot of loose ends that are just kept loose.” |
| Assumed engagement: SDM absent and both participants found experience positive | Physicians and patients: Assumed understanding each other and why other person acted the way he/she did Did not check out assumptions | Physicians and patients: Trusted each other Felt listened to and understood Were confident they were on the same wavelength | Patient requested medication to help her sleep. SDM did not occur (score = 1/10), but both the physician and patient found the experience positive. In this situation, the patient had an inaccurate assumption about why her physician acted a certain way. [Visit 12] Patient: “He didn’t just give me stronger medicine or say, ‘Well, I think we should increase your dose, or we should do this.’ He didn’t go there. That makes me feel like he’s concerned about me medical-wise and pain-wise, because he’s not going just take my say-so and give me something.” Physician: “There wasn’t time at the end, so I wasn’t going to get into the sleep issue with her.” The physician expresses satisfaction in being able to keep the discussion during the visit focused on what he considered more pressing issues. |
| Nonengagement: SDM absent and 1 or both participants found experience negative | Physicians and patients: Did not disclose relevant clinical information Did not disclose emotional reactions Did not check assumptions Assumed what other person was thinking Assumed how other person would respond if told the truth | Physicians and patients: Mistrusted that clear communication would be useful Experienced sense of hopelessness Patients: Feared negative judgment Felt disrespected | A decision moment that focused on adherence to dietary restrictions for a diabetic patient had low SDM (score = 4/10), and both partners had a negative experience. The patient’s stimulated recall revealed that he did not disclose relevant clinical information and believed his views would be discounted by his physician. The physician’s stimulated recall revealed his feeling of hopelessness in providing care [Visit 8]. Patient: (commenting on the physician’s instruction not to eat flan and to throw out unwanted desserts) “Back in the Philippines, my parents said not to waste food and throw it away. I have relatives who are physicians who tell me not to worry too much about my diet. They know it’s hard to have diabetes and say it’s okay to have a beer, a light beer, and relax. I know my doctor is concerned about my health, so I don’t tell him. You want to enjoy your life. If I tell him, he will just tell me what will happen to my body.” Physician: “He’s never been adherent to a diabetic diet, and here he is obviously blatant about not being adherent. I was trying to plant a seed, but I have some frustration and a sense of almost futility with this patient.” |