Table 1.

Item Responses Combined Across Settings For 193 Patients With Complete Data

		Rotated Factor Loadings
Type of Continuity	Item-Score Correlation	Factor 1	Factor 2	Factor 3	Factor 4
LC = longitudinal continuity; FC = flexible continuity; RC = relational continuity; TCB = team and cross-boundary continuity. Note: Shaded areas indicate factor loadings associated with items in each subscale.
Longitudinal continuity
LC1. In the last 12 months, how many times have you spoken with staff at the practice/hospital about your diabetes?	0.377	0.178	−0.023	0.835	0.050
LC2. In the last 12 months, how many times has the practice/hospital sent you an appointment letter for your diabetes?	0.137	−0.067	0.038	0.131	0.202
LC3. In the last 12 months, how many times have you had a blood test taken for your diabetes at the practice/hospital?	0.313	0.095	−0.009	0.746	0.038
LC4. In the last 12 months, how many times have you seen your usual doctor or nurse at the practice/hospital?	0.644	0.647	0.012	0.549	−0.051
Flexible continuity
FC1. If you need advice urgently, how long does it take to get to speak to a doctor or nurse at the practice/hospital?	0.410	0.147	0.073	0.097	0.629
FC2. How would you rate the length of time you’ve had to wait before you spoke to a doctor or nurse at the practice/hospital?	0.572	0.234	0.287	0.026	0.712
FC3. If you have a problem with your diabetes, how well does your practice/hospital respond to it?	0.580	0.321	0.286	−0.016	0.522
FC4. If you need to speak to your usual doctor or nurse about your diabetes, how easy is it for you to speak to your usual doctor or nurse at the practice/hospital?	0.776	0.815	0.184	0.043	0.082
Relational continuity
RC1. How well does your usual doctor or nurse at the practice/hospital explain medical procedures and tests done for your diabetes?	0.833	0.927	0.076	0.073	0.153
RC2. My usual doctor or nurse involves me in decisions about my diabetes	0.817	0.912	0.128	0.064	0.067
RC3. My usual doctor or nurse listens to what I have to say	0.841	0.960	0.106	0.073	0.071
RC4. My usual doctor or nurse knows about my medical history	0.857	0.940	0.167	0.084	0.078
RC5. My usual doctor or nurse makes the best decisions about my diabetes treatment	0.858	0.944	0.150	0.058	0.109
RC6. My usual doctor or nurse is concerned about me	0.857	0.958	0.157	0.077	0.060
Team and cross-boundary continuity
TCB1. In general, how well is your diabetes care coordinated?	0.534	0.200	0.443	0.090	0.366
TCB2. They all give me the same information and advice	0.587	0.266	0.680	−0.058	0.205
TCB3. They all know my medical history	0.536	0.217	0.775	−0.032	0.044
TCB4. They all know about my diabetes treatment	0.579	0.216	0.813	0.019	0.083
TCB5. They share an agreed plan of treatment for my diabetes	0.564	0.199	0.676	0.006	0.233
Eigenvalues		8.02	2.39	1.41	0.88