Attributes of Primary Health Care, Grouped by Type, Showing Specificity to Primary Health Care and Best Information Source for Measurement
| Best Information Source for Evaluation | |||||
|---|---|---|---|---|---|
| Attribute* | Specific to Primary Care | Patient | Clinician Report | Administrative Data | Chart |
| + = Appropriate source mentioned by 1 or 2 experts; ++ = best source according to several experts (this attribute was introduced at the last consensus event); +++ = best source according to all experts. | |||||
| * Attributes in alphabetical order within groupings. | |||||
| † Although the quality of comprehensiveness is not specific to primary health care, the content is. | |||||
| ‡ Proposed at the last meeting but not submitted for consensus. | |||||
| Clinical practice attributes | |||||
| Accessibility, fist-contact | Yes | +++ | |||
| Accessibility-accommodation | Not assessed | ||||
| Comprehensiveness of services | No (?)† | ++ | ++ | + | + |
| Informational continuity (new)‡ | Not assessed | ||||
| Management continuity | No | +++ | + | ||
| Technical quality of clinical care | No | ++ (peer) | ++ | ||
| Practice structural dimensions | |||||
| Clinical information management | No | + | ++ | + | + |
| Multidisciplinary team | No | + | +++ | ||
| Quality improvement process | No | +++ | + | ||
| System integration | No | + | +++ | ||
| Person-oriented dimensions | |||||
| Advocacy | No | ++ | ++ | ||
| Continuity – relational | Yes | +++ | + | ||
| Cultural sensitivity | No | +++ | + | ||
| Family-centered care | Yes | +++ | + | + | |
| Interpersonal communication | No | +++ | + | ||
| Respectfulness | No | +++ | |||
| Whole-person care | No | +++ | + | ||
| Community-oriented dimensions | |||||
| Client/community participation | No | ++ | ++ | ||
| Equity | Not assessed | ++ | + | + | |
| Intersectoral team | Yes | +++ | + | ||
| Population orientation | Yes | + | ++ | + | |
| System performance dimensions | |||||
| Accountability | No | ++ (peer) + (self) | ++ | ||
| Availability | No | + | + (self) | ++ | |
| Efficiency/productivity | No | +++ | + | ||