Adjusted Mean Satisfaction Score for Care for Most Recent Urgent Health Problem Among 1,227 Patients Who Used Different Services
| Site of Service* | Adjusted Score† Mean (SE) | 95% CI |
|---|---|---|
| Note: Scores are based on a Likert scale in which 7 = very satis3 ed, 1 = very dissatisfied. | ||
| SE=standard error; CI=confidence interval. | ||
| * For site of care, F5,1,073=7.67; P<.001; eta2=.05. | ||
| † Adjusted for age, sex, self-reported health status, education, and income. | ||
| ‡ Significantly (P <.004) higher satisfaction compared with patients who used emergency department, walk-in clinic, telephone health advisory service, or more than service. | ||
| § Statistically significantly (P <.004) higher satisfaction compared with patients who used a walk-in clinic or more than 1 service. | ||
| ¶ Statistically significantly (P <.004) higher satisfaction compared with patients who used more than 1 service. | ||
| Family physician‡ | 6.1 (0.14) | 5.8–6.4 |
| After-hours clinic§ | 5.6 (0.20) | 5.2–6.0 |
| Emergency department¶ | 5.3 (0.08) | 5.2–5.5 |
| Telephone health advisory service | 4.8 (0.32) | 4.2–5.5 |
| Walk-in clinic | 4.7 (0.21) | 4.3–5.1 |
| More than 1 service | 4.7 (0.17) | 4.4–5.0 |