Access to Specialty Care | Deciding to Use the eConsult Service |
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Most participants agreed that eConsult would improve access to care for both eConsult and standard referral patients Convenience Since eConsults do not require payment, appointment scheduling, or travel, they were anticipated to reduce financial and time burdens on patients eConsults were expected to make in-person specialty visits more efficient Reliance on primary care An established, trusting relationship with a primary care clinician, and with the medical center more generally, appeared to enhance the acceptability of eConsult Digital literacy Most participants used the patient portal to communicate with their clinicians and to view personal health information; high digital literacy appeared to enhance acceptability of eConsult Fears and concerns Participants wanted reassurance that eConsult would be used appropriately and that patients would continue to have direct access to specialists when needed or preferred | No consensus about the extent to which patients should be involved in eConsult decision making Preference for involvement increased when a hypothetical copay was introduced Communicating the specialist’s response Preferred medium of communication depended on level of urgency of specialist’s recommendations Some participants wanted to see the specialist’s response verbatim; others felt that the primary care clinician’s summary would be sufficient Would a copay for eConsult be acceptable? A copay would be acceptable to some participants, but a majority said that they would rather see the specialist in person if a copay was levied for eConsult. |
eConsult = electronic consultation