Strategies Used by Management Exemplar Practices (n = 8)
| Method | Practices Using Method No. (%) |
|---|---|
| * Patients more likely to miss a scheduled appointment. | |
| Overbooking | 5 (63) |
| Overbook all residents equally | 3 (38) |
| Overbook based upon no-show rate | 2 (25) |
| Overbook high-risk patients | 2 (25) |
| Walk-ins and work-ins | 8 (100) |
| Encourage/allow walk-ins/work-ins | 7 (88) |
| Make high-risk patients* walk-in/work-in | 2 (25) |
| Adjust schedule to demand | |
| See all patients wanting to be seen | 2 (25) |