No insurance and not getting care | Need coverage | Patients who fear the first question on the phone: “What’s your insurance?” |
| | Parents who get care at their children’s visits |
Have insurance but not getting care | Need access | Patients who referring providers cannot get into specialists’ offices |
| | Patients traveling long distances to see clinicians |
Have insurance and access but not getting care | Unafforable costs | Patients calling for advice to avoid visit co-payments |
| | Patients struggling to get their medications and asking for pharmaceutical samples |