Table 1.

Descriptive Statistics for Residency Program Practices (n=135)

VariableMean (SD)MedianRange
* Where 1 = very dissatisfied and 5 = very satisfied.
† Where 1 = minor impact and 5 = major impact.
Patients’ health insurance type
    Medicaid, %0.35 (0.19)0.300.0 – 0.80
    Medicare, %0.20 (0.10)0.200.01 – 0.48
    Private insurance, %0.31 (0.21)0.270.01 – 1.00
    Self-pay, %0.12 (0.11)0.100.0 – 0.60
Patients’ age distribution
    0–18 years, %0.23 (0.11)0.200.02 – 0.60
    19–45 years, %0.30 (0.11)0.300.1 – 0.75
    46–64 years, %0.27 (0.10)0.250.03 – 0.60
    65–79 years, %0.16 (0.09)0.150.0 – 0.55
    80 years +, %0.06 (0.06)0.050.0 – 0.50
Patients seen per half-day
    New patients, n1.77 (0.79)2.00 – 4
    Established patients, n7.08 (2.02)7.01 – 12
    Total No. of patients, n8.81 (2.23)8.03.5 – 15
    No-shows per half-day, n1.83 (0.98)2.00.4 – 5.0
    No-show rate, %0.17 (0.07)0.150.03 – 0.42
Administrator satisfaction score*
    Reducing no-shows2.79 (1.00)31 – 5
    Managing no-shows2.93 (0.97)31 – 5
Impact of no-shows score
    Overall3.05 (1.20)31 – 5
    Resident education2.76 (1.07)31 – 5
    Continuity of care3.06 (1.11)31 – 5
    Access to care3.31 (1.10)31 – 5
    Income3.09 (1.05)31 – 5