Wave 1 | 12 Clinicians who were active users of care manager | Perceived value of care management Patterns of communication with care manager
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| 8 Care managers | Perceived value of care management Patterns of communication with clinicians Perception of value of mental health supervision
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| 6 Psychiatrists and 1 clinical psychologist | Perceived value of care management Perception of their role in supervising care managers
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Wave 2 | 8 Clinicians who had used care manager but referred only a few patients
4 Clinicians reported by care managers to be less enthusiastic | Perceived value of care management Reservations about care management
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| 4 Clinicians who were active users of care management | How to integrate care management into overall pattern of care Value of suggestions received from mental health consultants
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Wave 3 | 4 Clinicians who were active users of care management
5 Care managers and one repeat interview | Perceived barriers to care management Which patients benefited from care management
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| 6 Clinicians who worked with an in-practice care manager
5 Care managers who were collocated in 1 or more specific practice sites (HCO-B and HCO-D) | Pros/cons of in-practice vs central location of care manager Which patients benefited from care management Value of suggestions received from mental health consultants
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Wave 4 | 4 Repeat interviews with care managers
4 Clinicians who worked with care managers in the dissemination phase of the project
6 Second interviews with clinicians identified by care managers as enthusiastic after working with care manager | Effect of care manager exposure on current enthusiasm
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