Percentage by Which PCAT Scores Were Above or Below the Minimal Expected Standard Score of 3 at Various Levels for Each Dimension (N = 100 Clinics)
| Level | |||||
|---|---|---|---|---|---|
| Dimension | Mean | Minimum | 25th Percentile | 75th Percentile | Maximum |
| PCAT=Primary Care Assessment Tool. | |||||
| Note: Values are expressed as percentage above or below minimal PCAT score. A PCAT score of 3 (probably) is the minimal threshold; a score of 1 (definitely not) would be −100% below minimal expectation, and a score of 4 (definitely) would be +100% above minimal. For example, for first-contact accessibility, the mean score of 2.30 was 35% below the minimal expected standard of 3. | |||||
| First-contact accessibility | −35 (2.30) | −68 (1.63) | −44 (2.11) | −29 (2.41) | 85 (3.85) |
| Relational continuity | 36 (3.35) | −13 (2.72) | 27 (3.26) | 48 (3.47) | 76 (3.76) |
| Coordination continuity | 30 (3.30) | −34 (2.31) | 15 (3.13) | 49 (3.49) | 100 (4.00) |