Table 2.

Scenarios

ScenarioDescription
Minor physical problemI want you to imagine that you have developed some itchy, flaky patches on your hands. Occasionally they become quite red and sore. The problem does not appear to be spreading but has not responded to ointment recommended by the chemist. You decide to seek a medical opinion.
Urgent physical problemI want you to imagine that you have a heavy cough and cold. Over the past 2 days you have started to get some pain in the right side of your chest. It is very sharp and worse if you cough or take a deep breath in. You decide to seek a medical opinion.
Ambiguous physical or psychological problemI want you to imagine that you are in your current state of health but over the last few months you have been feeling tired and irritable and have had difficulty sleeping. You have tried several things yourself to remedy this but are not feeling any better. You decide to seek a medical opinion.