Table 3

JPCAT Scores by Primary Care Practice Location (N = 1,725 Patients)

JPACT DomainaTotal (N = 1,725)Primary Care Practice Location
Hospitals (n = 617)Community-Based Offices (n = 1,108)P Valueb
First contact, mean (SD) score60.8 (23.9)69.3 (18.7)56.1 (25.2)<.001
Longitudinality, mean (SD) score79.8 (16.0)79.2 (17.3)80.2 (15.3).23
Coordination, mean (SD) score67.4 (23.1)64.7 (23.4)67.9 (24.2).01
Comprehensiveness: services available, mean (SD) score67.4 (23.1)66.1 (25.1)68.0 (22.0).18
Comprehensiveness: services provided, mean (SD) score42.5 (27.7)40.9 (28.4)43.3 (27.3).15
Community orientation, mean (SD) score71.3 (18.3)66.2 (19.1)74.1 (17.2)<.001

  • JPCAT = Japanese version of Primary Care Assessment Tool.

  • ↵a All domain scores range from 0 to 100, with higher scores indicating better patient experience.

  • ↵b By the Student t test.