Table 4.

Physicians’ Average Ratings of Chronic Care Processes at Baseline and 1 Year Later

Usual Care GroupGuided Care Group
VariableBaseline Mean (CI)1 Year Mean (CI)Baseline Mean (CI)1 Year Mean (CI)ρa
aSignificance of regression coefficient for Guided Care in linear regression models of 1-year scores, adjusting for baseline scores and practice ownership.
Satisfaction with patient/family communication4.25 (3.86–4.64)3.94 (3.58–4.30)4.03 (3.72–4.34)4.40 (3.99–4.81)0.014
Satisfaction with management of chronic care4.29 (3.86–4.72)4.08 (3.70–4.45)4.46 (4.11–4.81)4.42 (3.99–4.85)0.285
Time spent managing chronically ill patients3.93 (3.55–4.31)2.85 (2.49–3.21)3.85 (3.31–4.39)2.94 (2.58–3.31)0.601
Knowledge of patients’ personal circumstances2.60 (2.29 2.92)2.67 (2.44–2.90)2.72 (2.39–3.06)2.78 (2.49–3.07)0.727
Knowledge of patients’ clinical characteristics2.70 (2.38–3.02)2.77 (2.50–3.03)2.85 (2.59–3.11)3.17 (2.88–3.46)0.042
Physician knows about all specialist visits2.65 (2.24–3.06)2.65 (2.21–3.09)2.89 (2.60–3.18)2.89 (2.44–3.34)0.732
Someone in office helps patient make appointment for referral visit2.25 (1.70–2.80)1.89 (1.3–2.45)2.22 (1.75–2.70)2.43 (1.90–2.96)0.079
Written information is sent to patients’ specialists3.55 (3.23–3.87)3.00 (2.40–3.61)3.11 (2.49–.73)3.33 (2.85–3.82)0.148
Useful information is received from specialists3.35 (3.00–3.70)3.20 (2.87–3.53)3.39 (3.08–3.69)3.50 (3.19–3.81)0.182