Items and Scales Used by Physicians to Rate Chronic Care Processes
| Item and Scale | Factor Loading | Cronbach α |
|---|---|---|
| Physician satisfaction with aspects of chronic care | ||
| Regarding your chronically ill older patients, how satisfied are you with the following aspects of care that you and your staff provide (with 6 response options, ranging from “very dissatisfied” to “very satisfied”)? | ||
| Satisfaction with patient/family communication scale | ||
| Communicating with patients | 0.62 | 0.90 |
| Communicating with family caregivers | 0.84 | |
| Educating family caregivers | 0.84 | |
| Motivating patients to participate in maximizing their health | 0.61 | |
| Referrals to community resources | 0.64 | |
| Satisfaction with management of chronic care | ||
| Coordinating the care received from all providers | 0.77 | 0.93 |
| Monitoring patients’ chronic conditions | 0.82 | |
| Efficiency of office visits | 0.72 | |
| Access to evidence-based guidelines for chronic conditions | 0.59 | |
| Efficiency of practice team | 0.67 | |
| Availability of clinical information about your patients | 0.63 | |
| Time spent managing chronically ill patients | ||
| Regarding your chronically ill older patients, please rate the amount of time that you need to spend (with 5 response options, ranging from “very little” to “just right” to “excessive”). | ||
| Talking on the telephone with the patients | 0.75 | |
| Talking on the telephone with family caregivers | 0.84 | 0.73 |
| Communicating with physicians and other healthcare providers | 0.51 | |
| Knowledge of patients | ||
| Regarding your chronically ill older patients, please check the one best answer (with 4 response options, ranging from “definitely not” to “definitely”). | ||
| Knowledge of patients’ personal circumstances | ||
| Do you know who lives with each of your patients? | 0.79 | 0.58 |
| Would you know if patients had trouble getting or paying for a prescribed medication? | 0.52 | |
| Knowledge of patients’ clinical characteristics | ||
| Do you think you understand what problems are most important to the patients you see? | 0.82 | 0.82 |
| Do you think you know each patient’s complete medical history? | 0.67 | |
| Do you know all the medications that your patients are taking? | 0.77 | |