Improvement Areas Addressed in RAP Meetings
| Types of Improvement Areas | Specific Issues Addressed in RAP Meetings |
|---|---|
| EMR = electronic medical record; RAP = reflective adaptation process. | |
| Patient care–related areas | |
| Improve patient flow | Increase staff ability to schedule tests |
| Front desk procedures | |
| Clinician time with patient | |
| Open access | |
| Improve patient access to practice | Encourage patients to see new clinicians |
| Telephone system | |
| Referrals | |
| Prescription refills | |
| Call backs with test results | |
| Improve “interpersonal“ communication with patients | Patient surveys, patient satisfaction |
| Patient education materials | |
| Clinical Issues | Educating staff about clinical processes (eg, eligibility |
| for influenza vaccines) | |
| Charting | Improving chart documentation |
| Chart organization and culling | |
| EMR implementation | |
| Practice improvement areas | |
| Staffing issues | Turnover |
| Vacations | |
| Clinician style | |
| Clinical support staff | |
| Staff style | |
| Improve interpersonal staff communication | Teamwork |
| Respectful interactions (bridging work “silos”) | |
| Improving communication between practice and hospital | |
| Improve workflow-related staff communication | Creating procedures manuals, communication logs |
| Consistency in following protocols | |
| Creating job descriptions | |
| Improve leadership (more facilitative leadership style) | Increase staff appreciation |
| Better decision making | |
| Updating job descriptions | |
| Financial issues | Improve reimbursement |