Scales and Individual Items for Access and Continuity of Care, of the General Practice Assessment Questionnaire, Used in 2003, 2005, 2007
| Coordination-of-care scale: consisting of 6 items on a 6-point scale from “very poor” to “excellent,” relating to referral within a practice and referral outside a practice separately. |
| Communication skills of usual-doctor scale: consisting of 7 items each of which is rated on a 6-point scale ranging from “very poor” to “excellent.” |
| Nursing scale: consisting of 3 items using a 6-point scale from “very poor” to “excellent,” relating to patient assessments of the attention nurses give to what patients say, the quality of care provided, and the explanations given about problems/treatments. |
| Overall satisfaction scale: consisting of a single 7-point item from “completely satisfied” to “completely dissatisfied.” |
| Individual Items Relating to Access and Continuity of Care |
| “In general how often do you see your usual doctor?” (6-point scale from ”always” to “never”) |
| “How do you rate this [how often you can see your usual doctor]?” (6-point scale, from “very poor” to “excellent”) |
| “Thinking of times when you want to see a particular doctor”: |
| “How quickly do you get an appointment? ” (6-point scale from “same day” to “more than 5 days”; recoded for analysis as “within 2 days” vs “more than 2 days”) |
| “How do you rate this? ” (6-point scale from “very poor” to “excellent”) |
| “Thinking of times when you are willing to see any doctor”: |
| “How quickly do you get an appointment? ” (6-point scale from “same day” to “more than 5 days”; recoded for analysis as “within 2 days” vs “more than 2 days”) |
| “How do you rate this?” (6-point scale from ‘“very poor” to “excellent”) |
| “If you need an urgent appointment to see your GP can you normally get one on the same day? ” (“yes” or “no”) |