Summary of Practice Mean GPAQ Scale and Individual Item Scores 2003, 2005, and 2007, for Cross-Sectional Samples of Patients With Chronic Illness and Random Samples of Adult Patients
| Samples of Patients With Chronic Illness Mean (SD)a | Samples of Randomly Selected Patients Mean (SD)a | |||||
|---|---|---|---|---|---|---|
| GPAQ Scale and Item | 2003 | 2005 | 2007 | 2003 | 2005 | 2007 |
| GPAQ = General Practice Assessment Questionnaire. | ||||||
| Note: See the Appendix for a description of how the scales were scored. | ||||||
| a Figures relate to raw practice-level scores (mean and standard deviation of practice means). | ||||||
| Communication scale | 74.5 (10.1) | 74.5 (9.3) | 76.0 (8.5) | 69.5 (10.0) | 68.4 (9.4) | 69.9 (8.9) |
| Coordination scale | 72.1 (7.4) | 71.0 (5.8) | 73.0 (5.9) | 67.0 (5.8) | 68.6 (5.1) | 68.3 (6.1) |
| Nursing care scale | 76.0 (6.1) | 76.1 (6.0) | 75.3 (8.1) | 73.9 (6.2) | 73.4 (5.3) | 72.9 (7.1) |
| Overall satisfaction scale | 81.6 (8.0) | 80.6 (8.6) | 81.3 (7.7) | 75.2 (9.2) | 74.7 (10.6) | 75.6 (7.9) |
| Item: In general, how often do you see your usual doctor (continuity of care)? | 77.2 (8.0) | 74.9 (9.4) | 70.4 (9.6) | 68.2 (13.1) | 62.8 (13.5) | 62.5 (11.6) |
| Item: Rating of how often patients get to see their usual doctor (rating of continuity of care) | 71.5 (9.8) | 69.1 (9.9) | 67.4 (11.5) | 64.6 (13.1) | 61.0 (12.2) | 61.2 (10.4) |
| Item: Do you get an appointment with a particular doctor within 48 hours? | 36.9 (29.5) | 38.7 (26.3) | 37.0 (22.6) | 33.4 (26.2) | 35.9 (25.1) | 32.3 (21.0) |
| Item: Rating of how quickly an appointment can be made with a particular doctor in the practice | 57.3 (17.7) | 58.0 (14.1) | 56.6 (15.6) | 50.0 (18.6) | 52.2 (16.0) | 53.0 (13.6) |
| Item: Do you get an appointment with any doctor within 48 hours? | 64.5 (23.9) | 68.0 (22.6) | 67.2 (19.9) | 61.5 (24.2) | 63.4 (21.0) | 63.8 (22.4) |
| Item: Rating of how quickly an appointment can be made with any doctor in the practice | 65.2 (15.2) | 64.5 (13.8) | 65.5 (14.5) | 59.2 (17.2) | 61.2 (14.2) | 62.4 (13.1) |
| Item: If you need an urgent appointment can you get one on the same day? | 81.8 (17.7) | 81.2 (15.5) | 82.2 (16.8) | 79.6 (17.1) | 78.2 (17.5) | 79.4 (18.8) |