Table 3

Comparison of Changes in Consumer Choice Satisfaction Ratings, HPMG vs Non-HPMG Medical Groups

	HPMG (n=1)			Non-HPMG (n=19)

Question	2005^a	2009^a	Yearly Change^b	2005^a	2009^a	Yearly Change^b	P Value^c
Very satisfied with clinic	35.7	56.3	+4.9	55.3	57.0	+0.7	<.01
Would definitely recommend clinic	47.1	66.1	+5.2	64.4	66.7	+1.2	<.01
Very satisfied with ability to get medical advice after hours	29.9	37.4	+2.2	28.1	29.3	+0.3	.18
Very satisfied with ability to schedule convenient appointment	32.9	46.1	+2.8	45.5	45.5	+0.3	.03
Very satisfied with ease of seeing doctor of your choice	36.3	48.1	+3.5	47.5	48.6	+0.6	.02
Very satisfied with how well listened to	47.0	56.0	+2.2	58.5	59.2	+0.2	.11
Very satisfied with advice on how to stay healthy	34.6	40.8	+0.9	47.0	46.8	−0.02	.43

HPMG=HealthPartners Medical Group.
↵a Unadjusted mean percentages of patients who gave the top rating (Yes or Yes completely, depending on question).
↵b Estimated using a model that adjusted for the following year-specific, medical group–level variables related to patient case mix: number of patient visits per week, proportion covered by Medicaid, proportion female, mean age of patients, mean number of primary care visits per year, and mean number of medications prescribed.
↵c For difference between slopes over time.