Comparison of Changes in Consumer Choice Satisfaction Ratings, HPMG vs Non-HPMG Medical Groups
HPMG (n=1) | Non-HPMG (n=19) | ||||||
---|---|---|---|---|---|---|---|
Question | 2005a | 2009a | Yearly Changeb | 2005a | 2009a | Yearly Changeb | P Valuec |
Very satisfied with clinic | 35.7 | 56.3 | +4.9 | 55.3 | 57.0 | +0.7 | <.01 |
Would definitely recommend clinic | 47.1 | 66.1 | +5.2 | 64.4 | 66.7 | +1.2 | <.01 |
Very satisfied with ability to get medical advice after hours | 29.9 | 37.4 | +2.2 | 28.1 | 29.3 | +0.3 | .18 |
Very satisfied with ability to schedule convenient appointment | 32.9 | 46.1 | +2.8 | 45.5 | 45.5 | +0.3 | .03 |
Very satisfied with ease of seeing doctor of your choice | 36.3 | 48.1 | +3.5 | 47.5 | 48.6 | +0.6 | .02 |
Very satisfied with how well listened to | 47.0 | 56.0 | +2.2 | 58.5 | 59.2 | +0.2 | .11 |
Very satisfied with advice on how to stay healthy | 34.6 | 40.8 | +0.9 | 47.0 | 46.8 | −0.02 | .43 |
HPMG=HealthPartners Medical Group.
↵a Unadjusted mean percentages of patients who gave the top rating (Yes or Yes completely, depending on question).
↵b Estimated using a model that adjusted for the following year-specific, medical group–level variables related to patient case mix: number of patient visits per week, proportion covered by Medicaid, proportion female, mean age of patients, mean number of primary care visits per year, and mean number of medications prescribed.
↵c For difference between slopes over time.