Table 3

Score Distributions and Internal Consistency for Continuity Dimensions

Subscale (Items, Response Type, Range)Item-Total Correlation RangeCronbach αFactor Loadings Across Response FormatMeanSDMedianSkew
Main clinician
Coordinator role (5 items, evaluative,a 1 to 5)0.65–0.740.870.60–0.663.650.883.76−0.28
Comprehensive knowledge of patient (4 items, evaluative, 1 to 5)0.70–0.780.890.74–0.793.700.864.00.49
Confidence and partnership (3 items, evaluative, 1 to 5)0.71–0.760.860.76–0.793.90.794.0−0.87
Various clinicians
Confidence in team (2 items, evaluative, 1 to 5)0.670.800.49–0.573.041.126−0.15
Role clarity and coordination within clinic (3 items, reporting,b 0 to 3)0.44–0.680.660.59–0.71c0.430.8211.96
Role clarity and coordination between clinics (3 items, reporting, 0 to 3)0.60–0.720.820.76–0.800.440.9101.95
Information gap between clinicians (6 items, reporting, 0 to 6)0.50–0.700.850.58–0.751.91.910.65
Patient as partner
Care plan (7 items, reporting, 0 to 7)0.52–0.63 (dropped item 0.38)0.810.41–0.65 (dropped item 0.31)4.02.244−0.26
Self-management information provided (4 items, evaluative, 1 to 5)0.74–0.810.930.77–0.91c3.861.164−0.96
  • a Evaluative subscales were scored by averaging the value of individual items; range reflects response scale. Coordinator role is a weighted average giving higher weight to more difficult items.

  • b Items in reporting subscales were first dichotomized to reflect presence of any problem (more than sometimes), then summed to reflect number of problems encountered.

  • c Estimates across all response formats are not reliable due to small sample size.