Table 2

Summary of Identified Themes Related to Experienced Continuity of Care When Seeing Multiple Clinicians

DimensionEmerging Finding
Overarching themesConnectedness experienced as security and confidence, not seamlessness
Connectedness beyond health care encounters: between personal lives and health care
Patients as active agents: for most but not all patients
Management continuity or experienced coordinationCoordination assumed, not observed
Clinician care plans are not patient care plans; patients want to know what to expect, what to do
Every transition benefits from discharge planning
Informational continuityInformation among clinicians experienced through gaps
Information from clinicians enables patient agency and empowerment
Relational continuityOne, most trusted clinician among many
Beyond empathy to partnership
Care coordinatorAn identified and proactive connector and advocate who knows the patient