Table 2

Structural and Organizational Characteristics of Higher- and Lower-Performing Practices

	Number Higher Performing (5 Practices)^a		Number Lower Performing (4 Practices)^a

Characteristic	Preintervention	Postintervention	Preintervention	Postintervention
Practices in which clinicians use a shared communication system to contact diabetic patients who...
...are due for HbA_1c testing	3	4	0	3
...are due for cholesterol testing	3	4	0	3
...are due for eye examination	2	4	0	3
...are due for nephropathy monitoring	2	4	0	3
...have not had an appointment in the practice for an extended period (longer than clinically appropriate)	1	4	1	2
EHR use
Number of EHR features present, median (range)^b	11 (0–18)	16 (14–19)	5 (0–7)	14 (9–17)
Using an EHR	4	5	2	5
Have staff to support diabetic patients^c	3	5	1	3

HbA_1c=glycated hemoglobin; EHR=electronic health record.
Source: Survey of practice leaders.
↵a Preintervention survey responses reflect practice characteristics in 2008. Postintervention survey responses reflect practice characteristics in 2011.
↵b Out of 20 possible features.
↵c Presence of specially trained nonphysician staff who help patients better manage their diabetes.