Table 3

What Patients Can Expect of Family Physicians’ Practices

Provide the right care, at the right time, at the right cost
Ensure patients can be seen by their family physician or a member of the care team whenever needed
Assist patients with all of their health care needs
Coordinate patients’ care across settings; integrate care for acute and chronic illness, mental health and prevention; and guide access to specialist care when needed
Organize care within the care team to meet their patients’ needs and provide continuity of care across time
Use technology to maintain and enhance access, continuity, and relationships
Understand the effects of the community-level factors and social determinants of health on their patients’ well-being, and identify community resources available to meet their health needs
Care for patients in the context of their family and the ways in which the health of each family member affects the others