Quantitative PCMH Evaluation Measures: Patient Survey Instruments
| Measurement Tool | Domains | Source, Version, Purpose, Availability |
|---|---|---|
| Patient Activation Measure (PAM) | Patient activation regarding patients’ knowledge, skills, and confidence for self-management | Validated tool from Insignia Health (13 items) to inform patient activation efforts English and Spanish. Requires purchase of a license http://www.insigniahealth.com/solutions/patient-activation-measure |
| HRSA Patient Satisfaction Survey | Adult experiences of care at the practice | HRSA (32 items). English and Spanish. No cost. HRSA version 12/25/2012 Supplemental Appendix 5, http://www.annfammed.org/content/13/2/168/suppl/DC1 |
| Interpersonal Process of Care Survey: Short Form (IPC-18) | Communication, patient-centered decision making, and interpersonal style | University of California, San Francisco Department of Medicine, Center for Aging in Diverse Communities (18-item short form). For patients from diverse racial/ethnic groups to describe disparities in interpersonal care, predict patient outcomes, and examine outcomes disparity reduction efforts. English and Spanish. No cost http://dgim.ucsf.edu/cadc/mm/ipcare.html |
HRSA = Health Resources and Services Administration; PCMH = patient-centered medical home.