Participant Characteristics (N = 51)
| Characteristic | Value |
|---|---|
| Practice staff (n=30) | |
| Female, No. (%) | 29 (97) |
| Race, No. (%) | |
| Black | 14 (47) |
| White | 11 (37) |
| Asian | 2 (7) |
| Other | 3 (10) |
| Age, mean (SD), y | 46 (11.1) |
| Practice site, No. (%) | |
| Federally qualified health center | 11 (37) |
| Academic practice | 19 (63) |
| Job title, No. (%) | |
| Administrator/Practice manager | 4 (13) |
| Call Center/Front desk/Scheduler | 7 (23) |
| Medical assistant | 2 (7) |
| Physician | 3 (10) |
| Nurse | 7 (23) |
| Other (psychologist, nutritionist, case manager, social worker, pharmacist) | 6 (20) |
| Patients (n=21) | |
| Female, No. (%) | 12 (57) |
| Black race, No. (%) | 20 (95) |
| Age, mean (SD), y | 50 (10.0) |
| Emergency department visits in 6 months prior, mean (range), No. | 5.4 (0–20) |
| Insurance type, No. (%) | |
| Medicaid | 9 (43) |
| Uninsured | 8 (38) |
| Dually eligible (Medicare/Medicaid) | 3 (14) |
| Diagnoses, No. (%) | |
| Hypertension | 13 (65) |
| Hyperlipidemia | 10 (50) |
| Diabetes | 9 (40) |
| Mental illness/Addiction | 8 (40) |
| Obesity | 8 (40) |
| Congestive heart failure | 6 (29) |
| Asthma/chronic obstructive pulmonary disease | 5 (20) |