PCMH Qualitative Interview Evaluation Methods
| Method | Domains | Source, Version, Purpose, Availability |
|---|---|---|
| Used with clinicians and staff | ||
| Individual baseline interviews with clinicians and staff | Role description, perspective of and experience working in practice, teamwork, conflict resolution, change processes, goals for change | BPCTI (20 core open-ended questions). In-person or telephone interview conducted with physicians, NPs, PAs, nurses, medical assistants, receptionists, and other staff. Supplemental Appendix 9, http://www.annfammed.org/content/13/2/168/suppl/DC1 |
| Follow-up interviews with clinicians, PCMH practice champions, and staff | Perceptions of transformation progress, vision of practice as a PCMH, roles in transformation efforts, communication, patient engagement, changes in interpersonal interactions | BPCTI (19 core open-ended questions). In-person or telephone interview conducted with physicians, NPs and PAs, nurses, medical assistants, receptionists, and other staff. Supplemental Appendix 10, http://www.annfammed.org/content/13/2/168/suppl/DC1 |
| Used with patients | ||
| Individual adult patient interviews | Patient’s experience and opinions about the practice, cognizance of practice transformation, understanding of PCMH | BPCTI (12 core open-ended questions). In-person interview conducted with patients aged >18 y. Supplemental Appendix 11, http://www.annfammed.org/content/13/2/168/suppl/DC1 |
| Individual or pair: parent or guardian and pediatric patient interviews | Parent and child’s experience and opinions about the practice, cognizance of practice transformation, understanding of PCMH | BPCTI (14 core open-ended questions). In-person interview conducted with parent or guardian alone, parent-child pair if child is capable of participating, or child alone if child is capable of speaking completely for him/herself. Supplemental Appendix 12, http://www.annfammed.org/content/13/2/168/suppl/DC1 |
BPCTI = Brown Primary Care Transformation Initiative; NP = nurse practitioner; PA = physician assistant; PCMH = patient-centered medical home.