The Split-Session Focus Group Procedure (Morning-Start Format)
| Sessiona | Participants | Activity | Comment |
|---|---|---|---|
| 1 | Staff and physicians | Role play followed by short question and answer for general issues | Joint whole-group format allows general exposure, understanding, and questions |
| 2 | Physicians only | Focus group interview: physician-specific issues are addressed | Provides staff time to prepare patients for physician clinical care |
| 3 | Staff only | Focus group interview: staff-specific issues are addressed | Staff often finish early, while physicians often run late; focus group interview is more convenient with staff during their lunch break while still leaving some time for lunch |
↵a Each session lasts 30 minutes. Third session takes place during lunch break.
Note: With the morning-start format shown, the procedure begins before patients arrive in the morning and ends during lunchtime. An alternate lunch-start format is described in Results.