Results of Telephone Calls Made to Behavioral Health Care Providers
| Carrier | Type of Provider Called | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Psychiatrist | Psychologist | Licensed Clinical Social Worker or Licensed Professional Counselor | Group Practicea | |||||||||
| A | B | C | A | B | C | A | B | C | A | B | C | |
| Inaccurate contact information, No. (%) | 19 (32.2) | 17 (21.3) | 7 (11.5) | 28 (17.6) | 20 (11.1) | 13 (6.6) | 38 (15.3) | 64 (15.0) | 34 (8.9) | 2 (2.9) | 3 (7.5) | 6 (21.4) |
| Not on the insurance panel, No. (%) | 1 (1.7) | 1 (1.3) | 2 (3.3) | 6 (3.8) | 10 (5.6) | 8 (4.1) | 11 (4.4) | 12 (2.8) | 3 (0.8) | 2 (2.9) | 2 (5.0) | 4 (14.3) |
| Special circumstances for services,b No. (%) | 1 (1.7) | 10 (12.5) | 10 (16.4) | 6 (3.8) | 8 (4.4) | 12 (6.1) | 3 (1.2) | 12 (2.8) | 9 (2.3) | 17 (25.0) | 9 (22.5) | 7 (25.0) |
| Did not return call, No. (%) | 10 (16.9) | 10 (12.5) | 19 (31.1) | 27 (17.0) | 28 (15.6) | 35 (17.8) | 40 (16.1) | 65 (15.2) | 62 (16.2) | 6 (8.8) | 4 (10.0) | 5 (17.9) |
| Unable to offer an appointment, No. (%) | 20 (33.9) | 33 (41.3) | 17 (27.9) | 37 (23.3) | 27 (15.0) | 39 (19.8) | 52 (20.9) | 53 (12.4) | 49 (12.8) | 24 (35.3) | 9 (22.5) | 1 (3.6) |
| Offered an appointment, No. (%) | 8 (13.6) | 9 (11.3) | 6 (9.8) | 55 (34.6) | 87 (48.3) | 90 (45.7) | 105 (42.2) | 222 (51.9) | 226 (59.0) | 17 (25.0) | 13 (32.5) | 5 (17.9) |
| Total calls made | 59 | 80 | 61 | 159 | 180 | 197 | 249 | 428 | 383 | 68 | 40 | 28 |